Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our platform for any reason, you can request a full refund within 7 days of your initial purchase.

Eligibility Criteria

To qualify for our 7-day money-back guarantee:

• You must be a first-time subscriber to lernpi.ai
• The refund request must be made within 7 days of the purchase date
• You must not have previously received a refund from lernpi.ai
• Your account must not have violated our Terms of Service

How to Request

To request a refund under our 7-day guarantee, please contact our support team at admin@lernpi.ai with your order details and reason for the refund request.

2. Subscription Cancellations

Cancellation Policy

You can cancel your subscription at any time from your account settings. Upon cancellation:

• You will continue to have access until the end of your current billing period
• Your subscription will not renew for the next period
• No refunds will be provided for the remaining time in your current billing period
• You can reactivate your subscription at any time

Pro-Rated Refunds

We do not offer pro-rated refunds for partial subscription periods. If you cancel during a billing cycle, you will not receive a refund for the unused portion of that cycle.

3. Refunds for Special Circumstances

We may consider refund requests beyond our standard 7-day guarantee in the following exceptional circumstances:

4. Non-Refundable Services

The following services and purchases are non-refundable:

• Subscription renewals after the initial 7-day period
• One-time purchases of premium content or study materials
• Individual test or exam access fees
• Coaching or tutoring session fees after the session has been delivered
• Gift subscriptions or promotional codes that have been redeemed
• Institutional or bulk purchase licenses
• Services already fully rendered or content already accessed

5. Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at admin@lernpi.ai
2. Include your account email address and order/transaction ID
3. Provide a brief explanation of why you're requesting a refund
4. Our team will review your request within 2-3 business days
5. You will receive an email with the decision and next steps

Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed

6. Account Credit Alternative

In some cases, we may offer account credit as an alternative to a monetary refund. Account credit can be used towards future purchases or subscription renewals on lernpi.ai. Account credits:

• Never expire and remain available in your account
• Can be applied automatically to your next purchase
• Are non-transferable and cannot be redeemed for cash
• Will be applied before charging your payment method

7. Free Trials and Promotional Offers

Free Trial Periods

If you signed up through a free trial promotion:

• You can cancel at any time during the trial without being charged
• If you cancel after the trial ends, standard refund policies apply
• Free trials are limited to one per user

Promotional Discounts

Subscriptions purchased at promotional or discounted rates are subject to the same refund policy as regular-priced subscriptions. Refunds will be based on the amount actually paid, not the regular price.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of lernpi.ai after changes are posted constitutes acceptance of the modified policy. Refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase.

9. Questions and Support

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Our support team typically responds to refund requests within 2-3 business days. We appreciate your patience and understanding.